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Mungalla
Customer Support Specialist
Member since August 21, 2026
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Profile Description
Results-driven Customer Support, CRM, and Sales Development professional with 3+ years of experience supporting global clients in high-performance remote environments. Proven ability to manage high-volume interactions (150–200 daily), optimize CRM systems (Salesforce, HubSpot, Go High Level), and support scalable outreach campaigns through data management and automation tools. Experienced in building and maintaining email infrastructure (SPF, DKIM, DMARC) to improve deliverability and campaign performance. Recognized for strong communication, adaptability, and the ability to bridge customer support, technical systems, and sales processes. Fully equipped with a professional remote workstation, high-speed internet (300+ Mbps), and reliable backup systems for consistent, uninterrupted performance.
Skills
Customer Support(5 years)
CRM(4 years)
Sales Development(5 years)
Lead Generation(3 years)
Technical Support(3 years)
Outreach Campaign Support(3 years)
Data Management(4 years)
Workflow Automation(3 years)
Remote Team Collaboration(5 years)
Customer Success(5 years)
Overview
Employment Preference
Full-time
Desired Compensation
Hourly: $5
Monthly: $866
Yearly: $10,400
Hours per Week: 40
Basic Information
Country
Uganda
Career
Experience
Virtual Assistant / CRM & Outreach Specialist
2025 – 2026Pearl Lemon Leads
Built and managed cold email infrastructure (SPF, DKIM, DMARC), improving email deliverability and outreach performance. Maintained and optimized CRM systems (Salesforce, HubSpot), ensuring high data accuracy and reduced duplication. Cleaned and verified large lead datasets, improving targeting efficiency for campaigns. Supported outbound campaigns using Instantly and automation tools, contributing to consistent pipeline generation. Managed executive scheduling, calendars, and inbox workflows to improve operational efficiency. Coordinated communication across remote teams, ensuring seamless daily operations. Tracked campaign performance and generated reports to support strategic decision-making.
Profiler & CRM Specialist
2024 – 2025Spotter Transport and Logistics
Qualified and verified leads, improving data accuracy and sales readiness. Managed CRM and logistics systems to maintain structured operational records. Conducted outbound calls to support lead qualification and appointment setting. Developed workflows that improved lead tracking and follow-up efficiency. Supported onboarding and training of new team members, improving team productivity. Maintained reporting systems to ensure compliance with operational standards.
Customer Service Representative
2021 – 2024ASAP Tickets
Managed 150–200 daily customer interactions via phone in a fast-paced environment. Assisted customers with bookings, inquiries, and issue resolution, improving satisfaction and retention. Guided clients through complex processes with clarity and professionalism. Documented all interactions in CRM systems to ensure accurate tracking and follow-up. Built strong customer relationships, contributing to improved conversions and repeat business. Consistently met performance metrics and quality assurance standards.
Content Editor & Remote Coordinator
2020 – 2022Sync with God
Edited and reviewed content to ensure clarity, quality, and consistency. Coordinated remote workflows and managed content schedules. Maintained organized documentation and supported publishing processes. Communicated effectively with distributed teams to ensure timely delivery.
Education
Bachelor of Science, Information Systems / Management Information Systems (MIS)
Forest Hill University
Languages
English
Advanced
Spanish
Beginner
Contact & Links
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