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Arlene
Personal Assistant
Member since October 1, 2026
Verified
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Profile Description
Customer-focused administrative and client services professional with more than 14 years of UAE experience across investment and premium international service environments. Currently working with AIX Investment Group in Dubai, supporting executives and managing communications and administrative requirements for a portfolio of more than 1,000 clients. Experienced in professional client communication, stakeholder coordination, appointment management, CRM administration, documentation, complaint resolution and delivering high standards of service in fast-paced environments. Brings extensive experience representing internationally recognized organizations and interacting professionally with VIPs, executives and customers from diverse cultural backgrounds. Known for professionalism, discretion, polished communication, attention to detail and the ability to create a welcoming and efficient customer experience.
Skills
Client Services & Customer Experience(14 years)
Professional Client Communication(14 years)
Executive & Administrative Support(1 year)
Appointment & Calendar Management(1 year)
CRM Administration(1 year)
Stakeholder Liaison(1 year)
Complaint & Issue Resolution(14 years)
Documentation & Record Management(1 year)
Google Docs(14 years)
Google Sheets(1 year)
Overview
Employment Preference
Part-time
Desired Compensation
Hourly: $10
Monthly: $1,083
Yearly: $13,000
Hours per Week: 25
Basic Information
Country
United Arab Emirates
Career
Experience
Personal Assistant
Jan 2026 – PresentAIX Investment Group
Provide professional administrative and client support within a fast-paced investment environment in Dubai. Manage communications and service requirements for a portfolio of more than 1,000 clients, ensuring responsive and professional customer service. Coordinate executive calendars, appointments, meetings and daily schedules. Serve as a key point of contact between executives, clients and internal departments. Respond to client requests, inquiries and complaints while coordinating timely follow-up and resolution. Maintain accurate CRM records, client documentation, contracts and administrative information. Handle confidential client and business information with professionalism and discretion. Coordinate travel arrangements, business schedules and administrative activities. Maintain organized records and support smooth day-to-day office operations. Build professional relationships with clients and internal stakeholders through clear, courteous and responsive communication.
Flight Attendant
Mar 2012 – Jan 2026Emirates
Delivered exceptional premium customer service to international passengers while representing one of the world's leading airlines. Welcomed and assisted customers from diverse cultural and professional backgrounds with warmth, professionalism and attention to detail. Delivered personalized service while anticipating individual customer requirements. Managed high-volume customer interactions while maintaining calm, polished and professional communication. Responded promptly to inquiries and provided accurate information regarding services, procedures and policies. Resolved complaints and challenging customer situations professionally and effectively. Collaborated with multicultural teams to maintain smooth operations and outstanding customer experiences. Maintained detailed records and complied with strict operational and service procedures. Demonstrated excellent presentation, communication, interpersonal and organizational skills. Received multiple awards for service excellence, professionalism and customer satisfaction. Represented the Emirates brand professionally in every customer interaction, maintaining high standards of service, presentation, communication, and discretion.
Education
Bachelor of Business Administration, Management
– 2010Polytechnic University of the Philippines
Languages
English
Advanced
Tagalog
Native
Certifications
HighLevel Accelerator
Coach Jaycee Tan · 2026Contact & Links
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