Kristel

KMC Mag Solutions Inc. - Viking Cloud

Conducted 150+ daily outbound calls to merchants, educating them on PCI DSS. Managed end-to-end follow-ups, reminders, and progress tracking, ensuring on-time completion rate for assigned accounts. Built trusted client relationships through consultative communication, identifying needs, and recommending next steps to meet compliance goals. Maintained accurate records in CRM tools, generated progress reports, and coordinated with internal teams to resolve escalations promptly.

Techlog Philippines - Asurion Verizon US

Provided phone-based support for billing, plan upgrades, and device troubleshooting 55+ daily interactions. Ranked Top 3 and Top 7 Performer across the account multiple times for consistent quality and sales performance. Consistently exceeded monthly sales quotas for device/plan add-ons by 22% on average through cross-selling and personalized recommendations.

TTEC - T-mobile US

Adapted sales approach to match customer needs; trained new team members on product knowledge and engagement best practices. Handled high-volume inbound customer inquiries (claims & repair) while actively identifying sales opportunities exceeding monthly upsell targets by 18% on average. Partnered with customers to understand needs and recommend best-fit solutions; maintained top-tier customer satisfaction scores.

TUV SW

Qualified leads and scheduled qualified appointments for sales managers, contributing to a 30% increase in sales pipeline within 12 months. Managed lead databases and updated CRM systems daily to ensure accurate tracking of all interactions and follow-up schedules. Prepared custom proposals and service summaries aligned with client needs, supporting faster decision-making.

DNATA - Emirates Airlines

Delivered seamless customer service for international passengers, managing check-in, boarding, baggage handling, and travel document verification. Coordinated with cross-functional teams to resolve flight disruptions and passenger concerns quickly under high-pressure conditions. Recognized with The NAJM Award for exceptional service and attention to detail.

Sutherland Global Services - Amazon US

Handled Amazon US customer inquiries for orders, shipping, returns, refunds, and delivery. Maintained perfect attendance and met all performance metrics including response time, resolution rate, and customer satisfaction. Earned Amazon US Certification for excellence in product knowledge and service delivery.

Mostro Cybersecurity & Compliance

• Contacted prospects to schedule meetings with the sales team • Qualified leads and shared key company info • Maintained accurate records in CRM • Followed up to confirm appointments and reduce no-shows

Agents Only

Helping customer to book a room for [contact hidden]

Holy Angel University