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Orlan
Customer Service Associate
Member since October 3, 2026
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Profile Description
High-performing Customer Service Professional and Educator with extensive experience in multi-channel client support, problem resolution, and instructional management across diverse settings. Consistently recognized as a top-performing agent for maintaining high client satisfaction, resolving complex inquiries, and demonstrating exceptional adaptability. Proven track record in classroom instruction and student engagement during Teaching Internship (OJT), utilizing active listening, conflict de-escalation, clear communication, and structured problem-solving to maintain seamless operational standards.
Skills
Customer Experience
Multi-Channel Support (Phone/Email/Chat)
Conflict Resolution
Incident Escalation
Client Retention
Quality Assurance
Classroom Management
Instructional Delivery
Student Assessment
Public Speaking
Overview
Employment Preference
Full-time
Desired Compensation
Hourly: $6
Monthly: $1,039
Yearly: $12,480
Hours per Week: 40
Basic Information
Country
Philippines
Career
Experience
Customer Service Associate
May 2023 – Jul 2024IntouchCX
Proficient in applying active listening and empathetic communication to cultivate trust, resolve escalated issues, and enhance client satisfaction. Demonstrates high adaptability in delivering clear, professional assistance across phone, email, live chat, and digital communication platforms.
Customer Service Representative
Dec 2021 – Jul 2022Teleperfomance
Respond to customer's ticket with urgency and in a timely and professional manner. Resolve customer complaints via phone call by understanding and clarifying the issue, and making correct decision on when to escalate.
Customer Service Representative
Jul 2021 – Oct 2021Alorica
Respond to customer's ticket with urgency and in a timely and professional manner. Resolve customer complaints via phone call by understanding and clarifying the issue, and making correct decision on when to escalate.
Education
Bachelor of Physical Education, Physical Education
Aug 2022 – 2026Rizal Technological University
Secondary Education
2015 – 2021Sta. Elena High School
Primary Education
2008 – 2014Nangka Elementary School
Languages
English
Advanced
Tagalog
Native
Contact & Links
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Address
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