Loading your Work Score
John
Customer Advocate
Member since October 2, 2026
Verified
No intro video
Profile Description
Performance-driven and customer-focused professional with a proven track record across telecommunications and healthcare support accounts. Skilled in clinician onboarding, account management, and resolving complex customer and operational concerns while maintaining high satisfaction ratings. Comfortable working independently in hybrid environments, taking ownership of tasks and knowing when to escalate. Seeking opportunities in Customer Experience, Healthcare Operations, Customer Success, Customer Support, or Virtual Assistance where I can contribute my skills and continue growing professionally.
Skills
Customer Service & CRM Management
Inbound & Outbound Call Handling
Conflict Resolution & Problem Solving
Active Listening & Empathy
Clinician Onboarding & Account Support
Microsoft Office Suite
Call Center Ticketing Systems
Time Management & Multitasking
Performance Metrics (AHT, CSAT & FCR)
Fast & Accurate Typing
Overview
Employment Preference
Full-time
Desired Compensation
Hourly: $6
Monthly: $1,039
Yearly: $12,480
Hours per Week: 40
Basic Information
Country
Philippines
Career
Experience
Customer Advocate
Mar 2026 – PresentBoldr Impact
Support clinicians with onboarding, shift-related concerns, and account issues in a hybrid setup, owning tasks end-to-end and applying strong CRM, communication, and problem-solving skills.
Customer Service Representative
Dec 2024 – Sep 2025Accenture, Cebu City
Managed inbound and outbound calls for a major telecommunications client, addressing billing, technical, and account-related concerns, and achieved CSAT, FCR, and AHT performance targets.
Customer Service Representative
Feb 2024 – Sep 2024Qualfon, Cebu City
Handled inquiries and complaints for four major telecommunication brands, achieving high CSAT scores through active listening, empathy, and efficient issue resolution.
Education
BS in Accountancy (Undergraduate), Accountancy
2018 – 2022ACLC College of Tacloban
Junior High & Elementary
2007 – 2017San Jose National High School
Languages
English
Advanced
Tagalog
Advanced
Contact & Links
••••••••
Address
••••••••
••••••••