Norelie

Pyramid Engineering Group

Organize and maintain project and loan documentation; prepare forms, proposals, and updated records for easy access. Manage follow-up calls and email communications with clients, lenders, suppliers, and consultants to resolve outstanding requirements. Support lender engagement by researching potential partners, gathering requirements, and assisting with loan documentation and submission. Maintain trackers and CRM spreadsheets to monitor deadlines, outstanding items, and communication history. Coordinate meetings, schedule calls, and provide timely updates to the operations manager and project stakeholders.

BY CARMEL REAL ESTATE & DEVELOPMENT CORP.

Reported directly to the CEO; oversaw accounting cash flows, loan documentation, government compliance, construction coordination, and supplier management. Managed reservations, client inquiries, site visits, and end-to-end onboarding through loan takeout processing. Planned and executed digital marketing campaigns across Facebook, YouTube, Instagram, and TikTok using Meta Business Suite and Google Ads; created marketing assets with Canva, CapCut, and AI tools (ChatGPT, Claude, Gemini). Maintained CRM using Google Sheets and managed daily social media posting and ad performance monitoring.

LUZON DEVELOPMENT BANK

Led branch operations to ensure efficient daily performance, regulatory compliance, and risk control. Drove achievement of annual loan and CASA targets through proactive business development and portfolio management. Solicit new-to-bank clients for deposit and loan products and expand relationships with existing clients via tailored sales presentations and targeted upselling. Coach and mentor branch staff to improve service delivery, sales execution, and operational accuracy.

EASTWEST BANKING CORPORATION

Prospected and acquired new-to-bank clients for deposit and loan products, growing the retail and corporate client base. Managed and expanded an assigned portfolio of existing clients through relationship management and proactive crossselling of banking products. Delivered tailored sales presentations to individual and corporate clients and executed upsell strategies to increase product penetration. Coordinated with operations to ensure efficient onboarding and service delivery for new and existing clients.

ETIQA LIFE & GENERAL ASSURANCE

Supported business development and market research initiatives to drive market penetration and distribution growth. Coordinated and developed the partner relationship with Maybank Philippines and served as the central liaison for the sales team. Liaised with operations to provide service support, prepared reports and maintained business documentation, and managed execution of distribution agreements. Prepared presentation materials and delivered sales and product training to financial advisors and stakeholders. Managed collateral distribution across branches and developed quarterly marketing plans and promotions.

CONVERGYS PHILIPPINES

Delivered high-quality inbound customer service for the TMobile UK account while coaching and mentoring agents to improve performance. Conducted side-by-side coaching, team coaching sessions, and one-on-one feedback to raise KPI attainment and customer satisfaction. Led pre and postshift huddles for operational updates, accepted managerial calls as needed, and ensured team compliance with quality standards and targets.

PHARMASIA CUVEST INC.

Consistently exceeded individual sales targets by proactively managing a territory covering Cardinal Santos Hospital, The Medical City, and Our Lady of Lourdes Hospital. Grew market presence for Nicardin, Zalvos, and Kefurox through targeted physician engagement, product updates, and clinical discussions. Organized and led focused group discussions and presentations to drive product adoption and strengthen relationships with key accounts.

University Of Perpetual Help