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Irene
Customer Service Professional and Virtual Assistant
Member since October 1, 2026
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Profile Description
I am a versatile and detail-oriented professional with extensive experience in customer service, healthcare support, virtual assistance, executive administration, and team leadership. Throughout my career, I have progressed from Customer Support Agent to Provider Services Specialist, Quality Analyst, and Team Leader, developing strong communication, problem-solving, and leadership skills.
My background includes handling patient and provider inquiries, insurance verification, medical documentation, appointment coordination, administrative operations, executive support, and client relationship management. I am experienced in supporting US-based clients, managing multiple priorities, maintaining accurate records, and handling sensitive information with professionalism and confidentiality.
What makes me unique is my ability to combine a strong customer-first mindset with operational efficiency and leadership experience. I am adaptable, proactive, quick to learn new systems, and comfortable working independently in a remote environment. I take pride in being dependable, organized, and someone employers can trust to deliver quality work while building positive, long-term professional relationships.
Skills
Debt Settlement
Healthcare(3 years)
Technical Support & Troubleshooting(6 years)
E-commerce(3 years)
Insurance Verification(3 years)
Insurance & Claims Processing(3 years)
Insurance Eligibility & Coverage Verification(3 years)
Quality Assurance(1 year)
Leadership & Team Collaboration(2 years)
Customer & Client Relations(6 years)
Overview
Employment Preference
Full-time
Desired Compensation
Hourly: $6
Monthly: $1,039
Yearly: $12,480
Hours per Week: 40
Basic Information
Country
Philippines
Career
Experience
Customer Service Representative (Cold Caller & ClearOne Advantage)
Jun 2026 – Aug 2026Balboa Digital PH | ClearOne Advantage
Guided clients experiencing financial difficulties through their debt resolution journey, handling sensitive financial information with confidentiality and professionalism. Communicated account updates, payment statuses, and program requirements clearly, coordinating seamlessly with internal teams and creditors. Resolved 30+ daily account-related inquiries and maintained precise customer records in CRM databases.
Talent Acquisition Specialist
Mar 2026 – Jun 2026Remote Employee
Sourced candidates via job boards and social media, screening over 150 resumes weekly to identify qualified applicants for open roles. Conducted initial interviews, assessed skills and cultural fit, and coordinated interview schedules with hiring managers. Maintained candidate pipelines in ATS platforms, improving recruitment communication efficiency by 20%.
Client Executive Specialist (Insurance Auditor)
Mar 2026 – Jun 2026Remote Employee
Examined insurance records, policies, and financial documents to guarantee policy accuracy and regulatory compliance. Audited premium calculations against actual risk exposure, payroll, and sales data for 50+ accounts monthly with 99% accuracy.
Customer Service Representative (T-Mobile Chat Support)
Mar 2025 – Jun 2026TTEC Pampanga
Handled 60+ daily customer support chats, resolving complaints and processing orders for telecommunications subscribers. Prioritized individualized customer needs, achieving a 95% customer satisfaction (CSAT) rating over 15 months.
Team Leader
Sep 2022 – Dec 2023TaskUs
Oversaw daily operations for a team of 15+ agents, successfully meeting productivity, quality, and CSAT targets. Conducted weekly coaching sessions and performance reviews, reducing team error rates by 18% over 6 months. Ensured strict adherence to data privacy standards and coordinated cross-departmental process updates.
Quality Analyst
Sep 2021 – Sep 2022TaskUs
Evaluated 50+ chats, calls, and emails weekly to audit adherence to healthcare policies and service guidelines. Prepared comprehensive weekly, monthly, and quarterly quality reports identifying trends and areas for training improvements. Facilitated regular calibration sessions and ticket reviews with agents to align service quality standards.
Customer Support Representative
Sep 2020 – Sep 2021TaskUs
Delivered professional support regarding healthcare benefits, eligibility, claims, and coverage policies. Handled high inquiry volumes while maintaining data accuracy and strict HIPAA privacy compliance.
Customer Service Representative
May 2019 – Aug 2020Igor Account (Metro by T-Mobile)
Resolved customer billing, technical, and service complaints with tailored solutions. Maintained high first-contact resolution rates while managing inbound customer calls.
Education
Bachelor of Secondary Education Major in English (Undergraduate), Education
2018 – 2024Don Honorio Ventura State University
Junior-Senior High School, General Education
2015 – 2018Sta Cruz Academy of Lubao
Elementary School, General Education
2006 – 2012San Isidro Elementary School
Languages
English
Advanced
Tagalog
Native
Certifications
Gorgias Training
TalentPop · Sep 2026Shopify Training
TalentPop · Sep 2026Zendesk Training
TalentPop · Sep 2026HIPAA Certifitcation
Accountable HQ, Inc. · Sep 2026Contact & Links
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