Carrie

Operations Team Lead & Executive Virtual Assistant

Member since September 9, 2026

Verified

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Profile Description

Licensed Professional Teacher and Operations Team Lead with a proven track record of managing high-performing remote teams and streamlining complex operations. Expert in full-cycle dental and medical billing administration (claim submissions, denial resolution, and formal insurance appeals), HIPAA-compliant healthcare operations, and premium customer service. Combines pedagogical strategies with sharp organizational skills to optimize practice management systems, coordinate provider calendars, and deliver seamless executive support.

Skills

Dental & Medical Billing(3 years)

HIPAA(3 years)

Operations Management(3 years)

Customer Service(4 years)

Microsoft Excel(4 years)

Slack(3 years)

Microsoft Teams(4 years)

G Suite(3 years)

Echart(3 years)

Amazon Connect(1 year)

Overview

Employment Preference

Full-time

Desired Compensation

Hourly: $7

Monthly: $1,212

Yearly: $14,560

Hours per Week: 40

Basic Information

Country

Philippines

Career

Experience

Operations Team Lead

Aug 2023 – Aug 2026

XtendOps (Sonrava Health Account)

Supervise full-cycle dental billing administrative workflows across Open Dental, Dentrix, and Echart, ensuring clean electronic claim submissions and strict adherence to HIPAA compliance standards. Oversee high-volume Medi-Cal insurance verifications, manage financial data via Airpay, and audit unpaid or rejected claims to submit formal appeals for maximum revenue recovery. Direct multi-line inbound phone support, patient intake procedures, provider calendar alignment, and appointment scheduling to eliminate administrative friction. Track daily operational KPIs and billing metrics using Microsoft Excel, conducting asynchronous coaching and cross-functional updates via Slack, MS Teams, and Outlook.

Customer Service Associate – Seasonal

Apr 2023 – Jul 2023

Amazon

Operated securely within cloud environments using Amazon WorkSpaces and SSO networks to access high-integrity customer records. Executed real-time customer support navigating Amazon Connect, Lex, Q in Connect, and Contact Lens frameworks. Resolved high-volume retail queues, order tracking, refund requests, and complex escalations utilizing ServiceNow and Amazon CRMs.

Customer Service Representative (Tier 2 Offline / RRD Specialist)

Apr 2021 – Sep 2021

Teleperformance (Expedia Chase)

Managed backend booking escalations and luxury hotel reservations utilizing Expedia Partner Central, Chase Travel Agent Portal, and GDS platforms (Sabre / Amadeus). Handled premium account resolutions using Avaya, Genesys, Salesforce AgentSync Portal, and DCMS ticketing systems. Coordinated schedule adherence and performance tracking utilizing Verint WFM and Adobe Connect platforms.

Education

Bachelor of Early Childhood Education (Cum Laude), Early Childhood Education

2019 – 2023

Cebu Normal University

Humanities and Social Sciences (Academic Excellence Awardee), Humanities and Social Sciences

2017 – 2019

Southwestern University - PHINMA

Languages

English

Advanced

Tagalog

Native

Certifications

Licensed Professional Teacher (LPT)

Professional Regulation Commission

Contact & Links

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Address

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