Rafael

International Executive (Hospitality, Events & Media Industry)

Coordinated 10+ social media posts weekly using Canva and CapCut; monitored reach, engagement, and follower growth across 3 platforms via Metricool. Managed executive inbox (150+ emails weekly) through Gmail — drafted, filtered, prioritized, and archived communications with zero missed responses. Maintained zero scheduling conflicts across 15+ weekly appointments via Google Calendar and Calendly; prepared meeting agendas and took meeting minutes. Organized and maintained project workflows and SOPs across ClickUp, Notion, and Trello; ensured task completion within deadlines across multiple concurrent projects. Provide administrative support including document preparation, data entry, online research, file organization, and cloud document management using Dropbox. Support end-to-end event coordination, including lead generation, attendee communication, event logistics, and post-event follow-up. Assist with Eventbrite event creation, registration management, attendee communication, and reporting. Deliver customer support and administrative assistance across hospitality, media, and business operations. Achieve 100% on-time delivery of weekly reports and assigned deliverables; maintain 95%+ client satisfaction through proactive communication and task management.

Department of Labor and Employment (DOLE)

Provided administrative and clerical support under the Recruitment, Selection and Placement Section of PRC's Human Resource Development Division. Assisted in the administration of civil service examinations, supporting logistics, applicant processing, and document verification activities. Organized, filed, and maintained 300+ confidential personnel and recruitment records in accordance with civil service standards. Supported preparation of 25+ official reports, memoranda, and administrative correspondence for division use. Applied Civil Service rules and government procedures in daily administrative operations.

Dempsey Resource Management Inc.

Managed end-to-end recruitment operations and administrative coordination through proprietary ATS platform — candidate tracking, scheduling, documentation, and onboarding records management. Administered HRIS-based employee and applicant records while ensuring confidentiality and data privacy compliance. Posted vacancies and sourced 30+ qualified candidates weekly across multiple industry accounts through Boolean Search and X-Ray Sourcing techniques. Conducted candidate screening and coordinated interviews between applicants and hiring managers, reducing candidate response time by 40% through structured pipeline management. Achieved 85% fill rate within target timelines across assigned accounts; developed SOPs for candidate screening and onboarding processes.

Bestlink College of the Philippines

Prepared reports, spreadsheets, and official documents. Assisted with communication and coordination among faculty members using Microsoft Teams and email. Assisted instructors with attendance monitoring and instructional material preparation for 200+ students across multiple course sections, improving departmental efficiency by 30%. Supported classroom and departmental activities across multiple course sections. Organized and maintained confidential guidance records for 200+ students in strict adherence to data privacy protocols. Assisted in coordinating psychological assessment activities and student services.

Rema's Print Shop

Managed daily business operations and client appointments for a high-volume document processing center serving 50+ clients weekly over 7+ consecutive years. Processed 50+ government document requests daily — NBI, PSA, PhilHealth, Pag-IBIG, BIR, DFA — with 100% accuracy across multiple online government portals. Managed all client-facing communication, resolved concerns, and maintained high client retention rate through consistent service quality over 7+ years. Maintained daily transaction records, inventory logs, and office documentation — zero record loss over 7+ year tenure. Achieved 100% on-time client delivery over 7+ years; generated consistent monthly revenue through repeat clientele and referral-based business growth.

Bestlink College of the Philippines