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John
Customer Advocate
عضو منذ 2 أكتوبر 2026
موثّق
لا يوجد فيديو تعريفي
وصف الملف الشخصي
Performance-driven and customer-focused professional with a proven track record across telecommunications and healthcare support accounts. Skilled in clinician onboarding, account management, and resolving complex customer and operational concerns while maintaining high satisfaction ratings. Comfortable working independently in hybrid environments, taking ownership of tasks and knowing when to escalate. Seeking opportunities in Customer Experience, Healthcare Operations, Customer Success, Customer Support, or Virtual Assistance where I can contribute my skills and continue growing professionally.
المهارات
Customer Service & CRM Management
Inbound & Outbound Call Handling
Conflict Resolution & Problem Solving
Active Listening & Empathy
Clinician Onboarding & Account Support
Microsoft Office Suite
Call Center Ticketing Systems
Time Management & Multitasking
Performance Metrics (AHT, CSAT & FCR)
Fast & Accurate Typing
نظرة عامة
تفضيل التوظيف
Full-time
التعويض المطلوب
بالساعة: $6
شهريًا: $1,039
سنويًا: $12,480
ساعات العمل الأسبوعية: 40
المعلومات الأساسية
الدولة
Philippines
Career
Experience
Customer Advocate
مارس ٢٠٢٦ – حتى الآنBoldr Impact
Support clinicians with onboarding, shift-related concerns, and account issues in a hybrid setup, owning tasks end-to-end and applying strong CRM, communication, and problem-solving skills.
Customer Service Representative
ديسمبر ٢٠٢٤ – سبتمبر ٢٠٢٥Accenture, Cebu City
Managed inbound and outbound calls for a major telecommunications client, addressing billing, technical, and account-related concerns, and achieved CSAT, FCR, and AHT performance targets.
Customer Service Representative
فبراير ٢٠٢٤ – سبتمبر ٢٠٢٤Qualfon, Cebu City
Handled inquiries and complaints for four major telecommunication brands, achieving high CSAT scores through active listening, empathy, and efficient issue resolution.
Education
BS in Accountancy (Undergraduate), Accountancy
2018 – 2022ACLC College of Tacloban
Junior High & Elementary
2007 – 2017San Jose National High School
Languages
الإنجليزية
متقدم
التاغالوغية
متقدم
معلومات التواصل والروابط
واتساب
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العنوان
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لينكدإن
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