جارٍ تحميل نتيجة الأداء
Carrie
Operations Team Lead & Executive Virtual Assistant
عضو منذ 9 سبتمبر 2026
موثّق
لا يوجد فيديو تعريفي
وصف الملف الشخصي
Licensed Professional Teacher and Operations Team Lead with a proven track record of managing high-performing remote teams and streamlining complex operations. Expert in full-cycle dental and medical billing administration (claim submissions, denial resolution, and formal insurance appeals), HIPAA-compliant healthcare operations, and premium customer service. Combines pedagogical strategies with sharp organizational skills to optimize practice management systems, coordinate provider calendars, and deliver seamless executive support.
المهارات
Dental & Medical Billing(3 سنوات)
HIPAA(3 سنوات)
Operations Management(3 سنوات)
Customer Service(4 سنوات)
Microsoft Excel(4 سنوات)
Slack(3 سنوات)
Microsoft Teams(4 سنوات)
G Suite(3 سنوات)
Echart(3 سنوات)
Amazon Connect(1 سنة)
نظرة عامة
تفضيل التوظيف
Full-time
التعويض المطلوب
بالساعة: $7
شهريًا: $1,212
سنويًا: $14,560
ساعات العمل الأسبوعية: 40
المعلومات الأساسية
الدولة
Philippines
Career
Experience
Operations Team Lead
أغسطس ٢٠٢٣ – أغسطس ٢٠٢٦XtendOps (Sonrava Health Account)
Supervise full-cycle dental billing administrative workflows across Open Dental, Dentrix, and Echart, ensuring clean electronic claim submissions and strict adherence to HIPAA compliance standards. Oversee high-volume Medi-Cal insurance verifications, manage financial data via Airpay, and audit unpaid or rejected claims to submit formal appeals for maximum revenue recovery. Direct multi-line inbound phone support, patient intake procedures, provider calendar alignment, and appointment scheduling to eliminate administrative friction. Track daily operational KPIs and billing metrics using Microsoft Excel, conducting asynchronous coaching and cross-functional updates via Slack, MS Teams, and Outlook.
Customer Service Associate – Seasonal
أبريل ٢٠٢٣ – يوليو ٢٠٢٣Amazon
Operated securely within cloud environments using Amazon WorkSpaces and SSO networks to access high-integrity customer records. Executed real-time customer support navigating Amazon Connect, Lex, Q in Connect, and Contact Lens frameworks. Resolved high-volume retail queues, order tracking, refund requests, and complex escalations utilizing ServiceNow and Amazon CRMs.
Customer Service Representative (Tier 2 Offline / RRD Specialist)
أبريل ٢٠٢١ – سبتمبر ٢٠٢١Teleperformance (Expedia Chase)
Managed backend booking escalations and luxury hotel reservations utilizing Expedia Partner Central, Chase Travel Agent Portal, and GDS platforms (Sabre / Amadeus). Handled premium account resolutions using Avaya, Genesys, Salesforce AgentSync Portal, and DCMS ticketing systems. Coordinated schedule adherence and performance tracking utilizing Verint WFM and Adobe Connect platforms.
Education
Bachelor of Early Childhood Education (Cum Laude), Early Childhood Education
2019 – 2023Cebu Normal University
Humanities and Social Sciences (Academic Excellence Awardee), Humanities and Social Sciences
2017 – 2019Southwestern University - PHINMA
Languages
الإنجليزية
متقدم
التاغالوغية
اللغة الأم
Certifications
Licensed Professional Teacher (LPT)
Professional Regulation Commissionمعلومات التواصل والروابط
واتساب
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العنوان
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لينكدإن
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